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Training Session 1 – The Basics

This training session is intended to provide a basic understanding of necessary guidelines and policies to ensure volunteers are able to provide a service that is safe for both them and the customers of the library they serve.

It provides basic information on libraries, LibrariesWest and IT systems in use. It also covers customer care skills, the importance of Health and Safety, plus an overview of Data protection (GDPR).

You can watch the video of the presentation or download it as a Powerpoint presentation below.

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